Effective Date: January 1, 2025
Mobile Chicken House ("we", "our", or "us") is committed to protecting your privacy. This policy describes how we handle your personal information when you use our mobile application and services.
Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, and any other information you choose to provide when creating an account, contacting support, or using our services. We also collect information about your chicken coop products, including model numbers and purchase history, to provide better support.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including processing support requests, delivering AI-powered assistance for chicken coop maintenance, sending you product updates and maintenance reminders, and communicating with you about your account. We may also use your information to personalize your experience and provide relevant product recommendations.
AI Chat Data
When you interact with our AI assistant, your messages and conversation history are processed to provide helpful responses about chicken coop care and maintenance. Conversations may be reviewed to improve the quality of our AI assistance. You can view and manage your chat history within the app.
Data Storage & Security
All personal information and chat data are encrypted using industry-standard encryption protocols. We store your data on secure servers and implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Information Sharing
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our app and providing support services, subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights and the safety of our users.
Your Rights
You have the right to access, update, or delete your personal information at any time through your account settings. You may also request a copy of your data or ask us to restrict processing of your information. To exercise these rights, please contact our support team through the app or by email.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can permanently delete your account at any time from Profile → Account → Delete Account; doing so removes your profile, conversations, messages, push notification tokens, and active sign-in sessions. We will delete or anonymize any remaining personal information within 30 days, unless we are required to retain it for legal or regulatory purposes.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy within the app and, where appropriate, sending you a notification. Your continued use of the app after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at info@mobilechickenhouse.com or call us at (717) 826-0371. You can also reach our support team through the in-app chat feature.